Help Center

Getting Started

Welcome to Cook Cedar! Browse categories via the top navigation or use the search bar to locate products fast. Add items to your cart, proceed to checkout, and follow the on‑screen prompts.

Ordering & Payment

• Accepted methods: Visa, MasterCard, American Express, Discover, PayPal, Shop Pay.
• Your card is charged immediately upon order placement.
• Promo codes can be entered on the cart page before checkout.
• Need to cancel? Contact us within 1 hour of purchase.

Shipping Information

• Processing time: 1–3 business days.
• Free USA & Europe shipping; worldwide rates shown at checkout.
• Tracking links are emailed once your package ships.

For full details, see our Shipping Info page.

Returns & Exchanges

Not in love? Return unused items within 30 days for a refund or exchange. Start by emailing your order number to our support team. Customer‑paid return shipping unless the item is defective.

Product Care & Troubleshooting

• Hand‑wash non‑stick cookware with mild soap; avoid metal utensils.
• Bakeware is dishwasher‑safe, but hand‑washing preserves finish.
• If a silicone handle loosens, tighten the screw with a Phillips head.

Warranty & Replacements

All cookware and kitchen tools are covered by a one‑year limited warranty against manufacturing defects. Email photos plus your order ID for review.

Account & Privacy

Create an account to view order history, track shipments, and earn rewards. We protect your data in accordance with our Privacy Policy; information is never sold.

Contact Us

Still need help? Our support team replies within 24 hours on business days.