FAQ
Frequently Asked Questions
Ordering
How do I place an order?
Simply add your desired items to the cart, click Checkout, enter shipping details, and complete payment. You will receive a confirmation email once your order is successful.
Can I modify or cancel after ordering?
We process orders quickly! Email us within one hour of purchase with your order number, and we’ll do our best to help. After dispatch, changes are no longer possible.
Shipping
What are your shipping times?
USA deliveries arrive in 3–7 business days; Europe in 10–15 business days. International transit varies by destination—estimated dates appear at checkout.
Do you ship worldwide?
Yes! We ship globally. Rates and carriers are calculated at checkout based on location and package weight.
Returns & Refunds
What is your return policy?
Return new, unused items within 30 days of delivery for a refund or exchange. Email our support team with your order number to begin.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method.
Product Care
Are Cook Cedar products dishwasher‑safe?
Most stainless‑steel items are dishwasher‑safe, while non‑stick cookware should be hand‑washed with mild detergent to prolong lifespan.
Can I use metal utensils on non‑stick pans?
We recommend wooden, silicone, or plastic utensils to protect the non‑stick surface from scratches.
Warranty
Do your products come with a warranty?
Yes—every Cook Cedar cookware item includes a 1‑year limited warranty covering manufacturing defects. Contact us with photos and your order number to submit a claim.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Shop Pay. All payments are processed securely.
Still Need Help?
Our support team responds within 24 hours on business days—just reach out!